Important note for New Cardholders
The State of Arizona generally sends your initial card with a $0.00 balance. Once the State approves your payment they will deposit it to your card.

During the time period of 10:00 PM Eastern Time on 06/14/2024, through 7:00 AM Eastern Time on 06/15/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 06/14/2024 or after 7:00 AM Eastern Time on 06/15/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 06/14/2024 or after 7:00 AM Eastern Time on 06/15/2024, and we will be glad to assist you.

Please note that Arizona Department of Economic Security (DES) has changed its process for distributing your benefits payments. For further information about our new process or about any remaining funds on your Bank of America debit card please visit DES.az.gov/epc-transition.


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