During the time period of 11:00 PM Eastern Time on 6/28/2025, through 7:00 AM Eastern Time on 6/29/2025, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience, and we will be able to take your claim or discuss existing claims before 11:00 PM Eastern Time on 6/28/2025 or after 7:00 AM Eastern Time on 6/29/2025. If you are wanting to file a claim or discuss an existing claim, please call before 11:00 PM Eastern Time on 6/28/2025 or after 7:00 AM Eastern Time on 6/29/2025, and we will be glad to assist you.

Effective August 1, 2025, Service Center Hours will change to:

Monday - Friday: 8:00 a.m. to 5:00 p.m. PacificTime

You may retrieve any funds that remain in your Bank of America prepaid debit card account by contacting us to request a check.