During the time period of 10:00 PM Eastern Time on 05/17/2024, through 7:00 AM Eastern Time on 05/18/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 05/17/2024 or after 7:00 AM Eastern Time on 05/18/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 05/17/2024 or after 7:00 AM Eastern Time on 05/18/2024, and we will be glad to assist you.


During the time period of 10:00 PM Eastern Time on 05/17/2024, through 7:00 AM Eastern Time on 05/18/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 05/17/2024 or after 7:00 AM Eastern Time on 05/18/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 05/17/2024 or after 7:00 AM Eastern Time on 05/18/2024, and we will be glad to assist you.

Please note that Massachusetts Department of Unemployment Assistance ("DUA") is changing its process for distributing your benefits payments.

  • What's happening: As of February 16, 2022, your Bank of America debit card will no longer receive deposits from the Massachusetts DUA. Your Bank of America card account will remain active until June 16, 2022.
  • What you need to do: Prior to June 16, 2022, you may continue to use your card. If your card expires after May 16, 2022 it will not be reissued. To transfer funds to your existing checking or savings account, select the "Transfer funds" option within this site. If there are funds remaining in your card account after June 16, 2022, you will need to contact us at the telephone number on your card for further information on how to obtain the balance.
  • DUA will be providing you with further information on receiving benefits payments following February 16, 2022 through your UI online account and through www.mass.gov/dua.

Please note that Massachusetts Department of Unemployment Assistance ("DUA") is changing its process for distributing your benefits payments.

  • What's happening: As of February 16, 2022, your Bank of America debit card will no longer receive deposits from the Massachusetts DUA. Your Bank of America card account will remain active until June 16, 2022.
  • What you need to do: Prior to June 16, 2022, you may continue to use your card. If your card expires after May 16, 2022 it will not be reissued. To transfer funds to your existing checking or savings account, select the "Transfer funds" option within this site. If there are funds remaining in your card account after June 16, 2022, you will need to contact us at the telephone number on your card for further information on how to obtain the balance.
  • DUA will be providing you with further information on receiving benefits payments following February 16, 2022 through your UI online account and through www.mass.gov/dua.

The app that gets the most out of your card.

Check your balance, see your transaction history, turn your card on/off, and more, with the BofA Prepaid mobile app.

This prepaid debit card is issued by Bank of America, N.A. pursuant to license by Mastercard® International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated.