Massachusetts DUA Card

Contact Us

Have a question?

Your satisfaction is important to us. Within our site, we provide answers to Frequently Asked Questions about your Massachusetts DUA Debit Card.  However, we realize there may be areas of interest or concern that are not covered in our FAQs, so you can contact us.

Contact Information


Bank of America Debit Card Customer Service Center

(855) 898-7292 

(866) 656-5913 TTY line for the hearing impaired

(423) 262-1650 Outside the United States, call collect

Written Correspondence:

Bank of America Massachusetts DUA Debit Card Cardholder Services
P.O. Box 8488
Gray, Tennessee 37615-8488


Email us at [email protected] with any questions or comments. Please include your name, full address and last 10 digits of your card number.

Transaction Inquiries:

For questions regarding your unemployment insurance benefit payment amounts and dates of disbursement to your account, please contact the Massachusetts Department of Unemployment Assistance (DUA) in the following ways:

  • access your UI account at
  • call the DUA TeleClaim Center at 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from all other area codes.

Your prepaid debit card is issued by Bank of America pursuant to license by MasterCard International Incorporated. MasterCard is a registered trade mark of MasterCard Incorporated.