Important note for New Cardholders
The State of Arizona generally sends your initial card with a $0.00 balance. Once the State approves your payment they will deposit it to your card.

Effective August 1, 2025, Service Center Hours will change to:

Monday - Friday: 8:00 a.m. to 5:00 p.m. PacificTime

You may retrieve any funds that remain in your Bank of America prepaid debit card account by contacting us to request a check.

Our Service Center can be reached at 855.847.2030, 866.656.5913 (TTY), or 423.262.1650 (collect, when calling outside the U.S.) and help is available in multiple languages. 


The app that gets the most out of your card.

Check your balance, see your transaction history, turn your card on/off, and more, with the BofA Prepaid mobile app.