Frequently Asked Questions about the Reward Card
The Bank of America Merrill Lynch Visa Reward Card can be purchased online by companies and businesses that have a validated Commercial or Treasury relationship with Bank of America at www.baml.com/rewardcard by completing the Customer Profile and placing an order. All orders will ship via express delivery within 3 to 5 business days after Bank of America Merrill Lynch validates the BAML relationship for your Company and receives your funds. Please call 1.866.709.8014 with any questions.
Purchaser Frequently Asked Questions
- How does the Bank of America Merrill Lynch Visa Reward Card work?
- What makes the Bank of America Merrill Lynch Visa Reward Card different from other Reward Cards or gift certificates?
- How do I order Bank of America Merrill Lynch Visa Reward Cards to give to employees or customers?
- How much money can I put on a Bank of America Merrill Lynch Visa Reward Card?
- Do I have to accept the Purchase Agreement before I order Bank of America Merrill Lynch Visa Reward cards?
- What forms of payment do you accept for Bank of America Merrill Lynch Visa Reward Cards?
- Can Bank of America Merrill Lynch add my company logo to the Reward Cards?
- Can Bank of America Merrill Lynch make completely customized Bank of America Merrill Lynch Visa Reward Cards?
- Can I use the Bank of America Merrill Lynch Visa Reward Card design or Bank of America Merrill Lynch logo in our marketing campaigns?
- What are the standard fees to the purchaser of Bank of America Merrill Lynch Visa Reward Cards?
- Can I add a personalized message to the Bank of America Merrill Lynch Visa Reward Cards?
- How long does it take to receive the Bank of America Merrill Lynch Visa Reward Card?
- How will I receive the Bank of America Merrill Lynch Visa Reward Cards?
- How is the Bank of America Merrill Lynch Visa Reward Cards packaged?
- What do I need to do when I receive the Bank of America Merrill Lynch Visa Reward Cards via express delivery?
- What should I do if I do not receive the Bank of America Merrill Lynch Visa Reward Card order in five business days?
Card Recipient Frequently Asked Questions
- How does the Bank of America Merrill Lynch Visa Reward Card work?
- Is a Bank of America Merrill Lynch Visa Reward Card a credit card?
- How do I activate the Bank of America Merrill Lynch Visa Reward Card?
- How do I use the Bank of America Merrill Lynch Visa Reward Card at merchants or retailers?
- The Bank of America Merrill Lynch Visa Reward Card doesn't have my name on it. Can I still use it?
- If the Bank of America Merrill Lynch Visa Reward Card doesn't have my name on it, do I still sign my name on the receipt?
- How do I register the Bank of America Merrill Lynch Visa Reward Card?
- Why should I register the Bank of America Merrill Lynch Visa Reward Card?
- Can I make a purchase for more than the amount remaining on the Bank of America Merrill Lynch Visa Reward Card?
- Can I use the Bank of America Merrill Lynch Visa Reward Card at more than one merchant?
- Can I use the Bank of America Merrill Lynch Visa Reward Card for online purchases?
- Can I use the Bank of America Merrill Lynch Visa Reward Card at an ATM to withdraw money?
- Can I add more money to the Bank of America Merrill Lynch Visa Reward Card?
- Can I use the Bank of America Merrill Lynch Visa Reward Card to get cash at a banking center?
- Can I use the Bank of America Merrill Lynch Visa Reward Card to get “cash back” at check-out?
- What should I do if the Bank of America Merrill Lynch Visa Reward Card is lost or stolen?
- How long can I use the Bank of America Merrill Lynch Visa Reward Card?
- What if I have an amount remaining after the Bank of America Merrill Lynch Visa Reward Card expires?
- What happens when I spend the entire amount on the Bank of America Merrill Lynch Visa Reward Card?
- How do I use my Bank of America Merrill Lynch Visa Reward Card to pay at gas stations and restaurants?
- How will I know the original amount of the Bank of America Merrill Lynch Visa Reward Card?
- How can I check the amount remaining on the Bank of America Merrill Lynch Visa Reward Card?
Purchaser Frequently Asked Questions
How does the Bank of America Merrill Lynch Visa Reward Card work?
Recipients can use the Reward Card just like any Visa debit card for purchases at millions of merchant locations that accept Visa debit cards. The Reward Card cannot be used to withdraw cash at an ATM or for “cash back” at a merchant checkout.
What makes the Bank of America Merrill Lynch Visa Reward Card different from other Reward Cards or gift certificates?
The Reward Cards can be used anywhere Visa debit cards are accepted. Store gift cards or gift certificates limit purchases only to that store.
How do I order Bank of America Merrill Lynch Visa Reward Cards to give to employees or customers?
Simply go online at www.baml.com/rewardcard to place your order.
How much money can I put on a Bank of America Merrill Lynch Visa Reward Card?
You can purchase Reward Cards in any whole dollar amount you choose from $10 to $1,000.
Do I have to accept the Purchase Agreement before I order Bank of America Merrill Lynch Visa Reward cards?
Yes, you must agree to the Purchase Agreement before completing your Customer Profile and placing an order. Bank of America will then validate that your Company has an existing Commercial or Treasury relationship with the Bank before processing your order.
What forms of payment do you accept for Bank of America Merrill Lynch Visa Reward Cards?
Direct debit from a Bank of America Merrill Lynch Account, Wire Transfer, and ACH Transfer. We do not accept debit or credit cards as a form of payment at this time.
Can Bank of America Merrill Lynch add my company logo to the Reward Cards?
Yes, we can add a one color logo to several of the standard Bank of America Merrill Lynch Reward Cards. For Reward Card orders less than 1,000 cards the set up fee is $250.00 and for orders over 1,000 cards the set up fee is $75.00. Please call a sales representative at 1.866.709.8014 for more details.
Can Bank of America Merrill Lynch make completely customized Bank of America Merrill Lynch Reward Cards?
Yes, with a minimum order of 10,000 Reward Cards per design. Please call a sales representative at 1.866.709.8014 for more details.
Can I use the Bank of America Merrill Lynch Visa Reward Card design or Bank of America Merrill Lynch logo in our marketing campaigns?
No, Bank of America Merrill Lynch does not allow the use of our Reward Card designs or our logo on any marketing materials.
What are the standard fees to the purchaser of Bank of America Merrill Lynch Visa Reward Cards?
There are two fees: a purchase fee based on the number of Reward Cards purchased, and a shipping fee (see charts below).
| Number of Reward Cards Per Order | Purchase Fee Per Reward Card |
|---|---|
| 1 to 29 cards | $5.50 |
| 30 to 99 cards | $2.95 |
| 100 to 249 cards | $2.75 |
| 250 to 499 cards | $2.50 |
| 500 to 999 cards | $2.25 |
| 1000 to 10,000 cards | $2.00 |
| Number of Reward Cards Per Order | Shipping Fee |
|---|---|
| 1 to 100 cards | $20.00 |
| 101 to 200 cards | $27.50 |
| 201 to 300 cards | $35.00 |
| 301 to 400 cards | $42.50 |
| 401 to 500 cards | $50.00 |
| 501 to 1500 cards | $70.00 |
| 1501 to 2500 cards | $100.00 |
| 2501 to 3500 cards | $150.00 |
| 3501 to 10,000 cards | $225.00 |
NOTE:
- Ultra-graphic logo offered on several Reward Card designs.
- Fee of $75.00 for orders of 1,000 Reward Cards or more
- Fee of $250.00 for orders less than 1,000 Reward Cards
- Custom plastics and collateral available for orders of 10,000 cards or more. Price based on cost to print card/collateral and implement program
Can I add a personalized message to the Bank of America Merrill Lynch Visa Reward Cards?
Yes, you must select from the list of personalized messages below to appear on the Reward Card.
- A Reward For You
- Happy Holidays
- A Job Well Done
- Have Fun
- Congratulations
- Season's Greetings
- Great Job
- Service Anniversary
- Reward Card
- Thank You
- You've Earned It
How long does it take to receive the Bank of America Merrill Lynch Visa Reward Card?
You will receive your order via express delivery within 3-5 business days AFTER Bank of America Merrill Lynch processes your Company Profile form, validates the Bank of America Commercial or Treasury relationship with your Company, and receives your funds.
How will I receive the Bank of America Merrill Lynch Visa Reward Cards?
The Reward Cards will be delivered via express delivery anywhere within the United States, including Alaska and Hawaii. However, we cannot send Reward Cards to post office boxes, APO or FPO addresses, or international addresses. Reward Cards cannot be sent directly to the recipient of the Reward Card.
How is the Bank of America Merrill Lynch Visa Reward Cards packaged?
Each order will include individual Reward Cards in unsealed envelopes. The Reward Card will be in a card carrier featuring your company’s name, the reward amount, and the message you selected, plus cardholder instructions on the Reward Card use and the Reward Card Terms and Conditions.
What do I need to do when I receive the Bank of America Merrill Lynch Visa Reward Cards via express delivery?
Please follow the steps below:
- Please count the Reward Cards to ensure they match the number ordered.
- Any discrepancies should be reported to Bank of America Merrill Lynch Reward Card Client Support at 1.866.709.8014.
- Please ensure the Reward Cards are placed in a secure location until distribution.
- Please record the name of the Reward Card recipient next to the Reward Card number they receive. This will help the Reward Card recipient to retrieve their Reward Card number and enable us to assist the Reward Card recipient in the event that their Reward Card may have been lost or stolen.
What should I do if I do not receive the Bank of America Merrill Lynch Visa Reward Card order in five business days?
If the Reward Cards have not arrived at the designated express delivery address provided within five business days, please:
- Call us toll free at 1.866.709.8014 to verify your order.
- Confirm that the address information you provided is correct.
Card Recipient Frequently Asked Questions
How does the Bank of America Merrill Lynch Visa Reward Card work?
The Reward Card is used just like any Visa debit card for purchases at millions of merchant locations that accept Visa debit cards. The Reward Card cannot be used to withdraw cash at an ATM or for “cash back” at a merchant checkout.
Is the Bank of America Merrill Lynch Visa Reward Card a credit card?
No, the Reward Card is a prepaid Visa debit card and spending is limited to the dollar value remaining on the Reward Card.
How do I activate the Bank of America Merrill Lynch Visa Reward Card?
You can activate the Reward Card by using the card number at the Bank of America Merrill Lynch Visa Reward Card Web site at www.baml.com/rewardcard, or by calling 1.866.300.8288. At the time of activation, you will be asked to select a 4 digit PIN (Personal Identification Number).
How do I use the Bank of America Merrill Lynch Reward card at merchants or retailers?
At retailers with keypads, push “Credit” and sign the receipt or push “Debit” and enter your PIN. At retailers without keypads, give the Reward Card to the merchant and sign the receipt. To make purchases greater than the amount on the Reward Card, first pay the difference by cash, check or credit/debit card, then use the Reward Card. It is important to know the amount remaining on the Reward Card at all times.
The Bank of America Merrill Lynch Visa Reward Card doesn’t have my name on it. Can I still use it?
Yes, you can still use the Reward Card even though your name doesn’t appear on the Reward Card. Make sure you sign the back of the Reward Card because merchants may validate your identity by comparing your signature on the back of the Reward Card with the one on your receipt.
If the Bank of America Merrill Lynch Visa Reward Card doesn’t have my name on it, do I still sign my name on the receipt?
Yes, even though the Reward Card has a greeting, like “Thank You” instead of your name, you will still sign your name on the receipt when you make purchases. Make sure you sign the back of the Reward Card, so that retailers can validate your identity by comparing your signature on the receipt with the one on the Reward Card.
How do I register the Bank of America Merrill Lynch Visa Reward Card?
You may register by going online at www.baml.com/rewardcard or calling 1.866.300.8288. You will need to provide your name, full address, and phone number.
Why should I register the Bank of America Merrill Lynch Visa Reward Card?
Registering the Reward Card has several benefits:
- It enables you to make purchases online. Most online retailers do not accept payments without a valid “billing” address. Your registered address will serve as the “billing” address that retailers require.
- It enables Customer Service Representatives to more quickly assist you when you need assistance; for example, if the Reward Card is ever lost or stolen.
Can I make a purchase for more than the amount remaining on the Bank of America Merrill Lynch Visa Reward Card?
Yes, however you must tell the cashier or merchant the amount you want to pay on the Reward Card and then first pay the remainder through other means. If you don't tell the cashier or merchant and attempt to make a purchase for more than the amount on the Reward Card, the transaction will be declined.
Note: It's important to keep track of the amount of the Reward Card so you don't try to make purchases for more than the amount remaining on the Reward Card. The amount remaining on the Reward Card can be reviewed by going to the Bank of America Merrill Lynch Reward Card website at www.baml.com/rewardcard.
Can I use the Bank of America Merrill Lynch Visa Reward Card at more than one merchant?
Yes, as long as there’s a sufficient amount on the Reward Card.
Can I use the Bank of America Merrill Lynch Visa Reward Card for online purchases?
Absolutely. You can use the Reward Card for purchases anywhere Visa debit cards are accepted - even online. However, you should first register the Reward Card before attempting an online purchase.
Can I use the Bank of America Merrill Lynch Visa Reward Card at an ATM to withdraw money?
No, you cannot use it to obtain cash at an ATM. The Reward Card can be used only for transactions at merchant locations, like at a store or restaurant, or when you buy online or over the phone.
Can I add more money to the Bank of America Merrill Lynch Visa Reward Card?
No, you cannot add more money to the Bank of America Merrill Lynch Visa Reward Card.
Can I use the Bank of America Merrill Lynch Visa Reward Card to get cash at a banking center?
No, you can only use the Reward Card for retail or online purchases.
Can I use the Bank of America Merrill Lynch Visa Reward Card to get “cash back” at check-out?
No, you cannot use the Reward Card for a “cash back” transaction.
What should I do if the Bank of America Merrill Lynch Visa Reward Card is lost or stolen?
Call Customer Service toll free at 1.866.300.8288 to cancel the Reward Card as soon as you can, 24 hours a day, seven days a week. You must provide the 16 digit card number. If you do not know the Reward Card number, please contact the Purchaser (the business that purchased and gave the Reward Card to you). After you cancel the Reward Card, we can send you a replacement Reward Card with the remaining amount on the Reward Card, minus a $15.00 Replacement Card fee.
How long can I use the Bank of America Merrill Lynch Visa Reward Card?
The Reward Card expires nine months from the date of issue - the expiration date is embossed on the front of the Reward Card. Upon expiration, the Reward Card is deactivated and you will not be able to use it again.. Please take note of the expiration date on the front of the Reward Card and deplete the Reward Card amount before expiration.
What if I have a remaining balance after the Bank of America Merrill Lynch Visa Reward Card expires?
On the date the Reward Card expires, it will be deactivated and you will not have any rights to the remaining amount on the Reward Card. So please take note of the expiration date on the front of the Reward Card and deplete the Reward Card amount before expiration.
What happens when I spend the entire amount on the Bank of America Merrill Lynch Visa Reward Card?
The Reward Card will no longer be accepted as a form of payment.
How do I use my Bank of America Merrill Lynch Visa Reward Card to pay at gas stations and restaurants?
Gas stations. The best way to pay for gas station purchases is to hand the Reward Card to the attendant who will complete your transaction at the register. If you prefer to pay at the pump, you may be declined if you do not have enough funds to cover the cost of a full tank of gas.
Some restaurants verify that the Reward Card has enough funds to cover the purchase, plus a 15% - 20% tip. If the amount on the Reward Card is not enough to pay the tip, tell the server you will pay the tip in cash. Otherwise, simply use the Reward Card for purchases at retail stores.
How will I know the original amount of the Bank of America Merrill Lynch Visa Reward Card?
The dollar amount of the Reward Card is printed on the card carrier. You can also go online at www.baml.com/rewardcard to obtain the original amount on the Reward Card.
How can I check the amount remaining on the Bank of America Merrill Lynch Visa Reward Card?
You can check the amount remaining on the Reward Cards and transaction history online at www.baml.com/rewardcard.