During the time period of 10:00 PM Eastern Time on 04/12/2024, through 7:00 AM Eastern Time on 04/13/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 04/12/2024 or after 7:00 AM Eastern Time on 04/13/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 04/12/2024 or after 7:00 AM Eastern Time on 04/13/2024, and we will be glad to assist you.


During the time period of 10:00 PM Eastern Time on 04/12/2024, through 7:00 AM Eastern Time on 04/13/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 04/12/2024 or after 7:00 AM Eastern Time on 04/13/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 04/12/2024 or after 7:00 AM Eastern Time on 04/13/2024, and we will be glad to assist you.

FOR NEW JERSEY CARDHOLDERS ONLY:

Please note the New Jersey Department of Labor and Workforce Development (NJDOL), is changing its benefit payment process for Unemployment Insurance (UI), Temporary Disability Insurance (TDI) and Family Leave Insurance (FLI).

Look for mail from NJDOL's new debit card provider regarding this important change to the way you will receive future benefits.

  • What's happening: After May 18, 2022, your Bank of America debit card will no longer receive new benefit payments from the NJDOL for UI, TDI & FLI because NJDOL is transitioning to a different debit card provider. You may continue to use your Bank of America debit card as usual to access existing funds until August 26, 2022.
  • What you need to do: Prior to August 26, 2022, you may use your card as you normally do. Your card will be deactivated on August 26, 2022. For an additional month, until September 26, 2022, you will be able to transfer any remaining funds to an existing checking or savings account, by selecting the "Transfer funds" option within this site or mobile app. If there are funds remaining in your card account after September 26, 2022, you will need to contact us via our contact number that is located on the back of your card to obtain the remaining balance by paper check.

For further information concerning benefit claim activities and payments occurring after May 18, 2022, please visit NJDOL at nj.gov/labor/bank


FOR NEW JERSEY CARDHOLDERS ONLY:

Please note the New Jersey Department of Labor and Workforce Development (NJDOL), is changing its benefit payment process for Unemployment Insurance (UI), Temporary Disability Insurance (TDI) and Family Leave Insurance (FLI).

Look for mail from NJDOL's new debit card provider regarding this important change to the way you will receive future benefits.

  • What's happening: After May 18, 2022, your Bank of America debit card will no longer receive new benefit payments from the NJDOL for UI, TDI & FLI because NJDOL is transitioning to a different debit card provider. You may continue to use your Bank of America debit card as usual to access existing funds until August 26, 2022.
  • What you need to do: Prior to August 26, 2022, you may use your card as you normally do. Your card will be deactivated on August 26, 2022. For an additional month, until September 26, 2022, you will be able to transfer any remaining funds to an existing checking or savings account, by selecting the "Transfer funds" option within this site or mobile app. If there are funds remaining in your card account after September 26, 2022, you will need to contact us via our contact number that is located on the back of your card to obtain the remaining balance by paper check.

For further information concerning benefit claim activities and payments occurring after May 18, 2022, please visit NJDOL at nj.gov/labor/bank

FOR SC DEW UNEMPLOYMENT CARDHOLDERS ONLY:

Please note that South Carolina Department of Employment and Workforce (SC DEW) has changed its process for distributing your benefits payments.

  • What's happening: Your Bank of America debit card is no longer receiving deposits from the SC DEW. Your Bank of America card account will remain active until February 1, 2022.
  • What you need to do: Prior to February 1, 2022, you may continue to use your card. If your card expires after January 5, 2022 it will not be reissued. To transfer funds to your existing checking or savings account, select the "Transfer funds" option within this site. If your card has expired or there are funds remaining in your card account after February 1, 2022, you will need to contact us at the telephone number on your card and on this website for further information on how to obtain the balance.
  • For more information: Please contact South Carolina Department of Employment and Workforce (https://www.dew.sc.gov/) for further information on receiving benefits payments.

FOR SC DEW UNEMPLOYMENT CARDHOLDERS ONLY:

Please note that South Carolina Department of Employment and Workforce (SC DEW) has changed its process for distributing your benefits payments.

  • What's happening: Your Bank of America debit card is no longer receiving deposits from the SC DEW. Your Bank of America card account will remain active until February 1, 2022.
  • What you need to do: Prior to February 1, 2022, you may continue to use your card. If your card expires after January 5, 2022 it will not be reissued. To transfer funds to your existing checking or savings account, select the "Transfer funds" option within this site. If your card has expired or there are funds remaining in your card account after February 1, 2022, you will need to contact us at the telephone number on your card and on this website for further information on how to obtain the balance.
  • For more information: Please contact South Carolina Department of Employment and Workforce (https://www.dew.sc.gov/) for further information on receiving benefits payments.

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