Visa® Event Card Frequently Asked Questions
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General FAQs
- What is the Visa Event Card?
- Do I need to activate my card?
- How can I use this card?
- How can I manage my account? How can I get help with my account?
- Are there fees associated with the card?
- Are there any special types of transactions I should know about before I shop?
- Will I get statements?
- What if my card is lost or stolen?
- Is Apple Pay or any other pay wallets supported?
- What is the Visa Digital Commerce App (VDCA)?
General FAQs
What is the Visa Event Card?
The Visa Event Card is a prepaid event card that allows you to experience innovative Visa products and services firsthand.
The card is issued active for most Visa events and you can immediately use the funds on this card. Follow the instructions with the card kit you received with your card to experience any special Visa payment capabilities for your event. The card kit also contains important documents such as, the Cardholder Agreement, Cardholder Fees and Privacy Policy.
Do I need to activate my card?
For most Visa events, your initial card will be issued active and no activation is required by you. If you receive a replacement card at some later point in time card activation will be required by going to the website on the back of the card or by calling customer service. Follow the instructions with the card kit you received with your card.
How can I use this card?
This card can be used as a contactless payment device, an EMV chip card and as a mag-stripe card. This card can be used to make purchases at the point of sale, online, or via a wallet on your phone. Cash withdrawals are available via ATMs (fees may apply). The default PIN on the account is the last 4 digits of the card number and can be updated by calling consumer service. You may access the funds in the account with your card in accordance with the Cardholder Agreement.
How can I manage my account? How can I get help with my account?
You can manage your account by signing in to the cardholder servicing website found on the back of the card or with any apps that may have been describes with the instructions within the card kit.
Are there fees associated with the card?
Yes, there are fees for certain services associated with the use of this card. See the Cardholder Agreement for a complete list of fees. We have designed this card so that you can experience Visa products and services with minimal fees, however some fees may apply.
Are there any special types of transactions I should know about before I shop?
- Gas Stations - If you use your card at an automated fuel dispenser (i.e., pay at the pump) it may result in a hold on your funds of $75.00 or more. To avoid this hold, you may go into the gas station and pay the cashier for your purchase in advance, and specify the exact dollar amount of gas you would like to purchase.
- Restaurants and Other Merchants - Restaurants, hair salons and some other types of merchants may obtain an authorization on the card for an amount greater than the total service bill to cover any gratuity that may be added. Be sure that the balance on the card is sufficient to cover the cost of the bill plus any anticipated gratuity. If the card is declined, asked the merchant to obtain an authorization for an amount equal to or less than the balance on your card. Pay the difference with another form of payment.
- Hotels - Hotels may put a hold on your card in the amount of your estimated bill, which will make that amount unavailable for other purchases. The hold may last from the time you check in to a few days after you check out. See the Cardholder Agreement for more information about cancelling hotel reservations or other authorizations on the Card.
- Auto Rentals - Auto rental establishments may require you to reserve your car with a credit card. They may allow you to use your card for the final payment. Please check with the establishment for their specific procedures.
Will I get statements?
Electronic statements are available online. Paper statements will not be generated or mailed.
What if my card is lost or stolen?
Immediately report the card lost or stolen by calling 1-855-545-8472. A new card will be requested and the funds will be transferred to your new card. The new card will arrive in approximately 7-10 business days. Fees may apply.
Is Apple Pay or any other pay wallets supported?
Apple Pay, Samsung Pay and Android Pay are supported in addition to any other smartphone apps that might be described to you in instructions with the card kit.
What is the Visa Digital Commerce App (VDCA)?
For certain Visa events, an event specific app may be provided to you in instructions within the card kit. The app is a mobile commerce solution that enables you to perform certain cardholder servicing actions and experience contactless mobile payments.