Contact Us

Have a question?

Your satisfaction is important to us. Within our site, we provide answers to Frequently Asked Questions about our Velocity Pay® Prepaid Card. However, we realize there may be areas of interest or concern that are not covered in our FAQs, so feel free to reach us using one of the methods below.

Contact Information


Velocity Pay Cardholder Services 1.855.822.1239

* Please see the Terms & Conditions for any applicable fees that might be charged.

Written Communication:

Commerce Bank — Velocity Pay Prepaid
PO Box 411036
Kansas City, Missouri 64141-1036