The Employment Development Department (EDD) has changed banks, and is now issuing unemployment, disability, and paid family leave benefit payments to a Money Network prepaid debit card. Learn more at edd.ca.gov/Debitcard

As of February 15, 2024, EDD stopped funding new benefits onto Bank of America prepaid debit cards. As a result of this change, Bank of America prepaid debit card accounts will be closed by May 5, 2024.

What you need to know

  • You may retrieve any funds that remain in your Bank of America prepaid debit card account by contacting our Service Center at 866.692.9374 to request a check.
  • Statements are available online for up to 12 months following account closure. Download your account statements if you wish to review your transactions after such time. Limitations may apply.

For additional information our Service Center can be reached at 866.692.9374, 866.656.5913 (TTY), or 423.262.1650 (collect, when calling outside the U.S.) and help is available in multiple languages.

Know fraud when you see it
You can also forward any suspicious text message to your cell phone provider at 7726 (“SPAM”) and follow their instructions or report any concerns to [email protected].

During the time period of 10:00 PM Eastern Time on 06/14/2024, through 7:00 AM Eastern Time on 06/15/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 06/14/2024 or after 7:00 AM Eastern Time on 06/15/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 06/14/2024 or after 7:00 AM Eastern Time on 06/15/2024, and we will be glad to assist you.

Answers to your questions

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If you have questions regarding your claim certification process or benefits payment amount, please go to www.edd.ca.gov for assistance.