Effective August 1, 2025, Service Center Hours will change to:

Monday - Friday: 8:00 a.m. to 5:00 p.m. PacificTime

You may retrieve any funds that remain in your Bank of America prepaid debit card account by contacting us to request a check.

Our Service Center can be reached at 866.692.9374, 866.656.5913 (TTY), or 423.262.1650 (collect, when calling outside the U.S.) and help is available in multiple languages. 

Know fraud when you see it
You can also forward any suspicious text message to your cell phone provider at 7726 (“SPAM”) and follow their instructions or report any concerns to [email protected].



If you have questions regarding your claim certification process or benefits payment amount, please go to www.edd.ca.gov for assistance.