Cardholder Frequently Asked Questions
Where can I use my Ford Rebate Card?
You can use your card wherever Visa Debit is accepted.
Do I use my card as credit or debit?
You can use your rebate card as either credit or debit for your transactions. Credit uses your signature on the receipt, while debit uses your PIN to verify the transaction.
What if my purchase is larger than the amount on my card?
Be sure to know your card’s balance before using your rebate for a purchase. If you know your balance won’t be able to cover the purchase, notify the merchant and ask to use multiple forms of payment. Specify how much you’d like on the rebate card, and then pay the difference with cash, check or your own credit/debit card.
Can I reload my rebate card?
No, your rebate card cannot be reloaded.
What if my card is lost or stolen?
Call us immediately at 1.855.477.1130 to cancel your card. We’ll send you a replacement card, with the remaining balance, minus a $5 replacement card fee.
How do I check my balance?
You can check your card balance by calling our toll-free number on the back of your card, or visiting www.bankofamerica.com/fordservicerebates. Balance inquiries are available 24/7 at no cost.
How do I change my PIN?
You can easily change your PIN by calling the toll-free number on the back of your card, or online at www.bankofamerica.com/fordservicerebates.
Will my rebate expire?
Yes. We encourage you to use your card’s full value, which will expire after six months. Once the card is expired, the card will be deactivated.
How do I use my card at gas stations?
The best way to use your rebate card for gas is by seeing the attendant inside, and specifying how much you want to spend. Your card may be declined at the pump if you do not have adequate funds.
How do I use my card at restaurants?
Some restaurants may verify that the card has enough funds to cover the purchase, plus a 15-20% gratuity. If the amount remaining on your card isn’t enough to pay a tip, tell your server you’ll pay the tip in cash.
Can I use my card at an ATM?
No, your card can only be used to make purchases wherever Visa Debit is accepted. You can make purchases as credit, using your signature, or as debit by using your PIN.