During the time period of 11:00 PM Eastern Time on 12/7/2024, through 7:00 AM Eastern Time on 12/8/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience, and we will be able to take your claim or discuss existing claims before 11:00 PM Eastern Time on 12/7/2024 or after 7:00 AM Eastern Time on 12/8/2024. If you are wanting to file a claim or discuss an existing claim, please call before 11:00 PM Eastern Time on 12/7/2024 or after 7:00 AM Eastern Time on 12/8/2024, and we will be glad to assist you.


During the time period of 11:00 PM Eastern Time on 12/7/2024, through 7:00 AM Eastern Time on 12/8/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience, and we will be able to take your claim or discuss existing claims before 11:00 PM Eastern Time on 12/7/2024 or after 7:00 AM Eastern Time on 12/8/2024. If you are wanting to file a claim or discuss an existing claim, please call before 11:00 PM Eastern Time on 12/7/2024 or after 7:00 AM Eastern Time on 12/8/2024, and we will be glad to assist you.

Please note that Maryland Department of Labor, Division of Unemployment Insurance (MD DOL) has changed its process for distributing your benefits payments.

  • What's happening: Your Bank of America debit card no longer receives deposits from the MD DOL. Your Bank of America card account will remain active until February 1, 2022.
  • What you need to do: Prior to February 1, 2022, you may continue to use your card. If your card expires after January 5, 2022 it will not be reissued. To transfer funds to your existing checking or savings account, select the “Transfer funds” option within this site. If your card has expired or there are funds remaining in your card account after February 1, 2022, you will need to contact us at the telephone number or address on your card for further information on how to obtain the balance.
  • For more information: Please contact Maryland Department of Labor for further information on receiving benefits payments.

Please note that Maryland Department of Labor, Division of Unemployment Insurance (MD DOL) is changing its process for distributing your benefits payments.

  • What's happening: Your Bank of America debit card no longer receives deposits from the MD DOL. Your Bank of America card account will remain active until February 1, 2022.
  • What you need to do: Prior to February 1, 2022, you may continue to use your card. If your card expires after January 5, 2022 it will not be reissued. To transfer funds to your existing checking or savings account, select the “Transfer funds” option within this site. If your card has expired or there are funds remaining in your card account after February 1, 2022, you will need to contact us at the telephone number or address on your card for further information on how to obtain the balance.
  • For more information: Please contact Maryland Department of Labor for further information on receiving benefits payments.

  • Your debit card provides access to your unemployment benefits 24 hours a day, 7 days a week.

    • Use anywhere Visa®debit cards are accepted
    • No more check-cashing fees - in most cases, you won't pay a fee for using your card.
    • Get access to cash at point of sale* terminals, ATMs and at participating banks and credit unions
      *Point of sale: a retail merchant that accepts debit cards
    Image of prepaid card

  • How it works

    • You don’t need a bank account to use your debit card
    • Use the card to buy what you want, when you want, until the money is depleted
    • Make purchases in stores, online and on the phone
    man and child grocery shopping

  • Questions?

    • For questions about your debit card, you can review Frequently Asked Questions by selecting the FAQs link, or use the Contact Us link for specific questions.
    • For questions concerning unemployment insurance eligibility, please contact the Maryland Department of Labor, Division of Unemployment online at www.mdunemployment.com or by calling: 667-207-6520.