During the time period of 10:00 PM Eastern Time on 05/17/2024, through 7:00 AM Eastern Time on 05/18/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 05/17/2024 or after 7:00 AM Eastern Time on 05/18/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 05/17/2024 or after 7:00 AM Eastern Time on 05/18/2024, and we will be glad to assist you.


During the time period of 10:00 PM Eastern Time on 05/17/2024, through 7:00 AM Eastern Time on 05/18/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 05/17/2024 or after 7:00 AM Eastern Time on 05/18/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 05/17/2024 or after 7:00 AM Eastern Time on 05/18/2024, and we will be glad to assist you.

Please note that Maryland Department of Labor, Division of Unemployment Insurance (MD DOL) has changed its process for distributing your benefits payments.

  • What's happening: Your Bank of America debit card no longer receives deposits from the MD DOL. Your Bank of America card account will remain active until February 1, 2022.
  • What you need to do: Prior to February 1, 2022, you may continue to use your card. If your card expires after January 5, 2022 it will not be reissued. To transfer funds to your existing checking or savings account, select the “Transfer funds” option within this site. If your card has expired or there are funds remaining in your card account after February 1, 2022, you will need to contact us at the telephone number or address on your card for further information on how to obtain the balance.
  • For more information: Please contact Maryland Department of Labor for further information on receiving benefits payments.

Please note that Maryland Department of Labor, Division of Unemployment Insurance (MD DOL) is changing its process for distributing your benefits payments.

  • What's happening: Your Bank of America debit card no longer receives deposits from the MD DOL. Your Bank of America card account will remain active until February 1, 2022.
  • What you need to do: Prior to February 1, 2022, you may continue to use your card. If your card expires after January 5, 2022 it will not be reissued. To transfer funds to your existing checking or savings account, select the “Transfer funds” option within this site. If your card has expired or there are funds remaining in your card account after February 1, 2022, you will need to contact us at the telephone number or address on your card for further information on how to obtain the balance.
  • For more information: Please contact Maryland Department of Labor for further information on receiving benefits payments.

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Check your balance, see your transaction history, turn your card on/off, and more, with the BofA Prepaid mobile app.