Unfortunately at this time we are experiencing delays on our phone lines. We apologize for the inconvenience and are actively working to resolve the issue as quickly as possible. Please try again later.

During the time period of 10:00 PM Eastern Time on 07/19/2024, through 7:00 AM Eastern Time on 07/20/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience, and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 07/19/2024 or after 7:00 AM Eastern Time on 07/20/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 07/19/2024 or after 7:00 AM Eastern Time on 07/20/2024, and we will be glad to assist you.


Unfortunately at this time we are experiencing delays on our phone lines. We apologize for the inconvenience and are actively working to resolve the issue as quickly as possible. Please try again later.

During the time period of 10:00 PM Eastern Time on 07/19/2024, through 7:00 AM Eastern Time on 07/20/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience, and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 07/19/2024 or after 7:00 AM Eastern Time on 07/20/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 07/19/2024 or after 7:00 AM Eastern Time on 07/20/2024, and we will be glad to assist you.

Please note that North Carolina DES is changing its process for distributing your benefits payments.

  • What's happening: As of November 11, 2021, your Bank of America debit card will no longer receive deposits from the North Carolina DES. Your Bank of America card account will remain active until March 27, 2022.
  • What you need to do: Prior to March 27, 2022, you may continue to use your card. If your card expires after February 28, 2022 it will not be reissued. To transfer funds to your existing checking or savings account, select the “Transfer funds” option within this site. If there are funds remaining in your card account after March 27, 2022, you will need to contact us at the telephone number on your card for further information on how to obtain the balance.
  • For more information: Please contact North Carolina DES (https://des.nc.gov) for further information on receiving benefits payments following November 10, 2021.

Please note that North Carolina DES is changing its process for distributing your benefits payments.

  • What's happening:As of November 11, 2021, your Bank of America debit card will no longer receive deposits from the North Carolina DES. Your Bank of America card account will remain active until March 27, 2022.
  • What you need to do: Prior to March 27, 2022, you may continue to use your card. If your card expires after February 28, 2022 it will not be reissued. To transfer funds to your existing checking or savings account, select the “Transfer funds” option within this site. If there are funds remaining in your card account after March 27, 2022, you will need to contact us at the telephone number on your card for further information on how to obtain the balance.
  • For more information: Please contact North Carolina DES (https://des.nc.gov) for further information on receiving benefits payments following November 10, 2021.