During the time period of 10:00 PM Eastern Time on 04/12/2024, through 7:00 AM Eastern Time on 04/13/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 04/12/2024 or after 7:00 AM Eastern Time on 04/13/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 04/12/2024 or after 7:00 AM Eastern Time on 04/13/2024, and we will be glad to assist you.


During the time period of 10:00 PM Eastern Time on 04/12/2024, through 7:00 AM Eastern Time on 04/13/2024, the Bank of America claims system will be undergoing maintenance. As a result, we will not be able to take any claims for unauthorized transactions or errors on your account during that time period. We also will not be able to discuss claims you may have previously filed. We apologize for the inconvenience and we will be able to take your claim or discuss existing claims before 10:00 PM Eastern Time on 04/12/2024 or after 7:00 AM Eastern Time on 04/13/2024. If you are wanting to file a claim or discuss an existing claim, please call before 10:00 PM Eastern Time on 04/12/2024 or after 7:00 AM Eastern Time on 04/13/2024, and we will be glad to assist you.

Please note that Nevada Division of Welfare & Supportive Services – Child Support has changed its process for distributing your benefits payments.

  • What's happening: As of July 31, 2021, Nevada Division of Welfare & Supportive Services – Child Support stopped depositing funds to Bank of America debit card accounts. Your Bank of America card account will remain active until May 15, 2022 so that you can use it to transfer or spend down any remaining funds until that date, subject to the terms of the cardholder agreement. We will deactivate your card, and your account will be closed on May 15, 2022.
  • What you need to do: To transfer funds to your existing checking or savings account or to a business, select the "Transfer funds" option within this site. To receive a check or to discuss your options for retrieving any remaining funds, please call the number listed on the back of your card. If your card expired or was lost after April 15, 2022 it will not be reissued, but you can still access any remaining funds by requesting a funds transfer or a check for the balance. After June 16, 2022, the only way you will be able to obtain any remaining balance from us will be to request a paper check.
  • For more information: Please contact Nevada Division of Welfare & Supportive Services – Child Support for further information on receiving ongoing or new payments.

Please note that Nevada Division of Welfare & Supportive Services – Child Support has changed its process for distributing your benefits payments.

  • What's happening: As of July 31, 2021, Nevada Division of Welfare & Supportive Services – Child Support stopped depositing funds to Bank of America debit card accounts. Your Bank of America card account will remain active until May 15, 2022 so that you can use it to transfer or spend down any remaining funds until that date, subject to the terms of the cardholder agreement. We will deactivate your card, and your account will be closed on May 15, 2022.
  • What you need to do: To transfer funds to your existing checking or savings account or to a business, select the "Transfer funds" option within this site. To receive a check or to discuss your options for retrieving any remaining funds, please call the number listed on the back of your card. If your card expired or was lost after April 15, 2022 it will not be reissued, but you can still access any remaining funds by requesting a funds transfer or a check for the balance. After June 16, 2022, the only way you will be able to obtain any remaining balance from us will be to request a paper check.
  • For more information: Please contact Nevada Division of Welfare & Supportive Services – Child Support for further information on receiving ongoing or new payments.

  • Easy, more secure, and convenient child support payments

    • Get cash back with purchase at many grocery stores
    • Use everywhere Visa® debit cards are accepted
    • Access cash at ATMS and tellers that accept Visa

  • Your card now has an app.

    Get the app that makes managing your new card a whole lot easier.

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    You will be prompted to create a new user profile for the app.

  • Use your card everywhere Visa Debit cards are accepted.

    • Grocery stores, gas stations
    • Online, phone or mail orders
    • Pay many bills with your card
    • Use a Bank of America or Allpoint ATM

  • For questions regarding your child support case or payments to your debit card, please contact Nevada Child Support Enforcement Program at:

    • In State (800) 992-0900
    • Northern Nevada (775) 684-7200
    • Southern Nevada (702)486-1646
    • [email protected]

The app that gets the most out of your card.

Check your balance, see your transaction history, turn your card on/off, and more, with the BofA Prepaid mobile app.

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