Cardholder Frequently Asked Questions
- How can I check the current balance or transaction activity in my Bank of America prepaid debit card account?
- How can I access the remaining funds on my Bank of America prepaid debit card account?
- What happens if I don’t use or retrieve my entire card account balance?
- How do I change my address on this account?
- What are the Bank of America Prepaid Debit Card Service Center hours?
How can I check the current balance or transaction activity in my Bank of America prepaid debit card account?
You can check your prepaid debit card account balance by contacting the Service Center at 844.323.7637, 866.656.5913 (TTY), or 423.262.1650 (collect, when calling outside the U.S.). Help is available in multiple languages.
How can I access the remaining funds on my Bank of America prepaid debit card account?
You may retrieve any funds that remain in your Bank of America prepaid debit card account by contacting the Service Center to request a check after confirming your identity. Reach us at 844.323.7637, 866.656.5913 (TTY), or 423.262.1650 (collect, when calling outside the U.S.). Help is available in multiple languages.
What happens if I don’t use or retrieve my entire card account balance?
If you do not use or retrieve all of the funds in your Bank of America prepaid debit card account, any remaining unclaimed balance will be reported and remitted as unclaimed property. The unclaimed balance on your card will be sent to the appropriate state, as required by state law, after a period of time defined by that state’s law. After we turn over the funds to the state, we will have no further liability to you for the funds, and you would have to apply to that state’s agency to reclaim your funds. For more information, you may contact our Service Center at 844.323.7637, 866.656.5913 (TTY), or 423.262.1650 (collect, when calling outside the U.S.). Help is available in multiple languages.
How do I change my address on this account?
You may request an address change by calling the Service Center at 844.323.7637, 866.656.5913 (TTY), or 423.262.1650 (collect, when calling outside the U.S.). These numbers are displayed on the back of your Bank of America prepaid debit card, as well as on your Quick Reference Guide. Help is available in multiple languages.
What are the Bank of America Prepaid Debit Card Service Center hours?
For your convenience automated account information and dedicated customer service representatives are available by calling 844.323.7637, 866.656.5913 (TTY), or 423.262.1650 (collect, when calling outside the U.S.). Help is available in multiple languages. Effective August 1,2025, Service Center hours are from 8:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday.
This prepaid debit card is issued by Bank of America, N.A., pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trade mark of Mastercard International Incorporated