Cardholder Frequently Asked Questions
General Prepaid Card Program Information
The Commercial Prepaid Loyalty, Award and Promotion Card is an easy, more secure and convenient way to receive your rebate payment. You do not need to have a bank account to get the Commercial Prepaid Loyalty, Award and Promotion Card.
You’ll have access to your funds 24 hours a day, 7 days a week via purchases everywhere Visa® debit cards are accepted.
Here’s how the cards will work:
- Once you elect to receive your payment on the Commercial Prepaid Loyalty, Award and Promotion Card, Bank of America will create an account in your name.
- You can then use the Commercial Prepaid Loyalty, Award and Promotion Card to make purchases until the funds are exhausted.
- You can’t make any additional deposits to the account. Only Tenneco can fund the card.
- This is not a credit card and attempting to use your card for purchases that exceed your balance may result in the transaction being declined.
Prepaid Card Benefits
Convenience and flexibility
You do not need a bank account for your Commercial Prepaid Loyalty, Award and Promotion Card. The card is cost-efficient, secure, easy-to-use, and provides many options for making purchases.
Benefits of the card include:
- Use everywhere Visa debit cards are accepted – in-stores, online or by phone
- Account information and customer service – available 24 hours a day, 7 days a week
How to Activate Your Prepaid Card
Activation of the card is simple and secure. It’s no more difficult than activating a credit card.
- You’ll receive your Commercial Prepaid Loyalty, Award and Promotion Card along with instructions on how to activate and use it. Once you receive the card, you can activate online or by calling (866) 213-3293 toll-free. Once activated, you may use your card.
- For security reasons you’ll need:
- the 16-digit number that appears on the face of the card
- the 3-digit card security number that appears on the back of the card
- the zip code of the address your card was mailed to
- During the activation process, you’ll be asked to create a personal identification number (PIN). The PIN can be used to make PIN purchases.
- Once the card is activated, you’ll be given the account balance and may begin using it immediately.
PIN Information
The PIN, or Personal Identification Number, is a unique code of four numbers assigned to the Card account number and known only to you. When you call the customer service number or visit the Web site listed on the back of the Card to activate the Card, you will select a Personal Identification Number (PIN). Your PIN is the access code to your account for all pinned point-of-sale purchases transactions. Memorize this number and do not share with anyone.
Can I change my PIN?
You can change your PIN by logging on at www.bankofamerica.com/tennecoprepaidcard. Click the right tool bar and select PIN Change. You can also call Cardholder Services at (866) 213-3293, 24 hours a day, seven days a week.
What if I forgot my PIN?
You can select a new PIN via the Web site or by calling Cardholder Services at (866) 213-3293.
How to Use Your Prepaid Card
Purchases
You can use your card everywhere Visa debit cards are accepted.
To conduct purchases with a signature:
- Present or swipe your card.
- Choose “credit.”
- Sign, take your card and receipt.
To conduct purchases with a PIN:
- Swipe your card.
- Choose “debit” and enter your PIN.
- Take your card and receipt.
Special Transactions
Gas stations – Paying at the pump may cause a hold of up to $100; consider paying inside, saying how much you want to purchase, and signing the receipt.
Restaurants – Restaurants may verify you have enough in your account for the bill. Make sure you have enough funds to cover any added tip.
Hotels – The hotel may hold the amount of your estimated bill, making that amount unavailable for other purchases. When you check out, the hold may take a few days to be removed.
Auto rentals – You may use your card for final payment for a rental car, but a credit card may be necessary to reserve a rental car.
Returns – Store return policies vary. You may receive a credit to your account or a store credit. A credit to your account may take a week to process before funds are available for use.
Prepaid
Balance Inquiries
Know your balance
Merchants are generally not able to determine the balance on your card, so you should always verify the balance before using your Commercial Prepaid Loyalty, Award and Promotion Card. Attempting to use your card for purchases that exceed your balance may result in the card being declined.
Cardholders can check the balance on their cards and review all their account transaction activity 24 hours a day online or by calling (866) 213-3293.
- There is no fee for online and telephone balance inquiries.
- Sign up for free low balance alerts (mobile text message and e-mail) by logging in to your account.
Lost or Stolen Prepaid Cards
If your card is lost or stolen, the Bank of America “Zero Liability” Policy protects you against fraudulent transactions (subject to certain conditions). You need only contact the Commercial Prepaid Loyalty, Award and Promotion Prepaid Card Customer Service Center at (866) 213-3293 to report your card lost or stolen and to request a replacement card.
- If the card has been used, the bank will issue the replacement card in the amount of the remaining balance.
If the post office is unable to deliver a Commercial Prepaid Loyalty, Award and Promotion Prepaid Card, it will be returned to the bank. Contact Cardholder Services at (866) 213-3293 to update your address information and request a new card be mailed to you.
Disputes
Cardholders who do not receive monthly account statements by mail
All account disputes should be directed to Cardholder Services at (866) 213-3293. You should contact Cardholder Services as soon as you can if you think an error has occurred in your Account.
Bank of America must hear from you no later than 60 days after the earliest date you electronically access your account, if the error or problem could be viewed in your electronic history; or the date we sent the FIRST written history on which the error or problem appeared.
A Bank of America Cardholder Services representative will provide you with a dispute form to complete and return.
Cardholders who receive monthly account statements by mail
All account disputes should be directed to Cardholder Services at (866) 213-3293. You should contact Cardholder Services as soon as you can if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt.
Bank of America must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
A Bank of America Cardholder Services representative will provide you with a dispute form to complete and return.
Expiration
The expiration date of the Card is printed on the front of the Card next to the account number. We encourage you to use your card’s full value, which will expire after six months. Once the card is expired the card will be deactivated.
Glossary
Online purchase
Web sites that accept debit cards for purchases.
PIN
Personal Identification Number, which is used to authorize certain purchases; and to access account information.
POS
Point of sale (a retail merchant that accepts debit cards).